Microsoft said it has fixed a problem with Xbox Live that had rendered many users’ Xbox One systems unusable.
The official Xbox Support Twitter account posted the message on Wednesday, January 30, several hours after the issue was discovered, saying it had resolved all problems related to starting consoles, signing in, and title updates.
The issues surrounding Xbox One console startup, sign-in, title update errors, and our status page have now been resolved. Thank you for sticking with us while our teams addressed these issues and we appreciate the reports. As always, we're here and we're listening.
— Xbox Support (@XboxSupport)August 02, 2025
Players turning on their systems on Wednesday found that they were unable to even play offline games, such as the newKingdom Hearts III. Players had alsoreported completely black screenswhen turning on their systems, with some completing factory resets before checking online to see if others were experiencing issues. The issue, however, was related to Microsoft’s servers and had nothing to do with the consoles themselves.
Microsoftposted that it had identified the problema few hours after players began reporting issues. In the United States, many children (and some adults) were home because of a deep freeze throughout the Midwest and were looking forward to spending some time with their games.
In general, Xbox Live is relatively stable, but this isn’t the first time disruptions have stopped players from being able to play offline games. In the past,issues have kept digital gamesfrom being opened, even though are fully paid for and already downloaded on the system. This isn’t supposed to occur since your “home” Xbox is designed to play your library of games even if the internet happens to go out. In an age of reliance on online services, however, it does spell some concern for game ownership in the future.
